Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our support form for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).
Highlighted

I want to refund and change my ticket. please!

New Author
0 Likes

I booked the Venezia Mestre train from Interlaken West.
But I want to change from Interlaken West to Brig by train.
I want to get a refund on the train that goes to Venezia Mestre from the Brig.
Please reply.

Re: I want to refund and change my ticket. please!

Moderator
0 Likes

Hello @HYEYOON 

Thank you for your query.

In this case I recommend you to call our Railservice on the following telephone number: 0041 848 44 66 88.

Kind regards.

GiorgiaB

Highlighted

Re: I want to refund and change my ticket. please!

New Author
0 Likes

Thank you for your reply.
I don't speak English well.
So let me know if there's any other way besides calling.
I want to cancel it completely and make a reservation again. Is it possible?

Highlighted

Re: I want to refund and change my ticket. please!

Moderator
0 Likes

Hello @HYEYOON 

Alternatively you can send an email to ticketshop@sbb.ch.

I wish you a nice afternoon

Kind regards

GiorgiaB