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I've entered wrong birth date

suyeon
New Author

HI, I'm suyeon.

I purchased two tickets.
932874312305/494554014444
I changed the date of birth of two people.
Is there a problem with the train ride?
Could you fix the date of birth of two people?
I will wait for your reply.
Thank you.

5 REPLIES
DafineM
Moderator

Hello @AndreaMero325 

There are many different types of tickets, each with varying exchange and refund conditions. For this reason, we kindly request that you enquire directly at a staffed public transport point of sale before beginning of the validity or call the SBB Contact Center on +41(0)848 44 66 88 (CHF0.08/min). 

You can apply for a refund for tickets purchased online at Refund of tickets purchased online and via mobile | SBB help & contact.

Have a good trip.

Greetings
DafineM

EleonoraS
Pendler/in

Hello @suyeon and @AndreaMero325 

Thank you for your questions. 

if you purchased the tickets with the SBB, please call the SBB Contact Center (0041 848 44 66 88, CHF 0.087min) to exchange the tickets. 

Thanks and have a great day

EleonoraS

JulieL
Traveller (platinum)

Hello @suyeon 

Thank you for your request.

Are the dates of birth completely false or is it just a number? If it is a single number, you can travel with these tickets. Otherwise, you must purchase new tickets and then complete the cancellation form here: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html

I wish you a nice afternoon.

Best regards,
JulieL

Hi JulieL,

 

I have made a mistake of birthdate but only one digit. For example instead of 16.08.1967 i made it 16.08.1965 , can I travel with it ? Please please let me know . 

I have a problem, I change the month of birth on the ticket from 09/15/1993 to 03/15/1993, can I do something? thanks for your help. nice day!