Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

I've entered wrong birth date

New Author

HI, I'm suyeon.

I purchased two tickets.
I changed the date of birth of two people.
Is there a problem with the train ride?
Could you fix the date of birth of two people?
I will wait for your reply.
Thank you.


Hello @AndreaMero325 

There are many different types of tickets, each with varying exchange and refund conditions. For this reason, we kindly request that you enquire directly at a staffed public transport point of sale before beginning of the validity or call the SBB Contact Center on +41(0)848 44 66 88 (CHF0.08/min). 

You can apply for a refund for tickets purchased online at Refund of tickets purchased online and via mobile | SBB help & contact.

Have a good trip.



Hello @suyeon and @AndreaMero325 

Thank you for your questions. 

if you purchased the tickets with the SBB, please call the SBB Contact Center (0041 848 44 66 88, CHF 0.087min) to exchange the tickets. 

Thanks and have a great day


Traveller (platinum)

Hello @suyeon 

Thank you for your request.

Are the dates of birth completely false or is it just a number? If it is a single number, you can travel with these tickets. Otherwise, you must purchase new tickets and then complete the cancellation form here:

I wish you a nice afternoon.

Best regards,

Hi JulieL,


I have made a mistake of birthdate but only one digit. For example instead of 16.08.1967 i made it 16.08.1965 , can I travel with it ? Please please let me know . 

I have a problem, I change the month of birth on the ticket from 09/15/1993 to 03/15/1993, can I do something? thanks for your help. nice day!