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I purchased my tickets, but I didn't get any confirmation email. But got approved payment by credit

New Author
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Hi:
I bought tickets throuh ticket-shop with SwissPass login.
After proceeding to check-out page, the payment are approved by credit card bank and received deduction notice.
But the web-page directly back to the "Payment details" page.
And I did NOT receive any confirmation email or order.

Itinerary : 2019/09/13 Zurich HB->Muchen HB EC195 13:02->17:46
Passenger : "MUWEI TSAI" & "CHIA-WAN KAO"
2 Adults Super Saver Ticket

Could you please help to check if the order is successfule or failed?
If failed, will my credit card be charged?

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Re: I purchased my tickets, but I didn't get any confirmation email. But got approved payment by cre

Traveller (platinum)
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Hello @muwell 

 

Thank you for your request.

 

In this case, I advise you to contact my colleagues by e-mail at ticketshop@sbb.ch You can give them all the information about your trip as well as the e-mail address used for the purchase.

 

I wish you a nice afternoon.

 

Best regards,
JulieL