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I purchased my ticket, but I didn't get an email.

New Member


I purchased tickets for three passengers including me as a non-member.

However, I didn't get an email and any information about the journey. 

In the last process of the ticket purchase, they said ' The limit time is excessed and this joueney is not available' so I thought I failed to book my tickets but the payment by credit card was approved.

 from Interlaken to Mnchen(hbf) / tue.03.07.2018 at 11:00 passengers name are HYUGJIN DONGHYEOK AND SANGJIN

my e-mail is

I will appreciate it if you answer my question as soon as possible!




Please check it.

Re: I purchased my ticket, but I didn't get an email.



If you have placed an order without logging-in, we require the following particulars:

What are the first six digits and the last four digits on your credit card?
E-Mail address (with which you have ordered the Online Ticket):
Order date:
Name of orderer:

Please send this information to our Online Support

Kind regards