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I purchased my ticket, but I didn't get an email.

New Member


I logged in and booked tickets.

However, I didn't get an email and any information about the journey.

In the last process of the ticket purchase, they said ' The limit time is excessed and this joueney is not available' so I thought I failed to book my tickets but the payment by credit card was approved.

saverday pass / sat.12.05.2018 passengers name are YUJIN HAN and DAHEE JU.

my e-mail is

I will appreciate it if you answer my question as soon as possible!


Re: I purchased my ticket, but I didn't get an email.


Hey @qaqa93

If you have placed an order without logging-in, we require the following particulars:

- What are the first six digits and the last four digits on your credit card?
- E-Mail address (with which you have ordered the Online Ticket):
- Order date:
- Name of orderer:

Please send this information to

If the order was placed by logging-in under then the Online Ticket is still at your disposition in the SBB Ticket Shop. In case the just placed order cannot be found on the right side under "My account" » "My orders" then the order did not take place and we have subsequently not debited your credit card. You may open and print the relevant ticket anew at any given time.

Kind regards