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I purchased my ticket, I get the confirmation, but I didn't get an email.

New Member


I logged in and booked the tickets.
However,I get the confirmation page but I didn't get an email and any information about the journey.

After the last process of the ticket purchase, I confrim that the payment by my credit card already has been made for ticket. but I thought I failed to book my tickets supersaver ticket / 

Please, Let me know how can i get this back since i dont have any confirmation email


Re: I purchased my ticket, I get the confirmation, but I didn't get an email.


Hi @Miriam_Campillo 

thank you for your message.

Please call the SBB Contact Center (0848 44 66 88, CHF 0.08/min) and ask our colleague to check: for this they will need your email adress and/or the first 6 and last 4 digits of your credit card.

I wish you a nice day.

Kind regards,