This is where customers help other customers. Find useful information in existing discussions or ask your questions.
Hello and welcome to the SBB Community. What would you like to do?
Hi,
Hi @ramank
Thank you for your request.
We have checked your order and found your 4 days Travel Passes. We sent you these tickets again.
Please check your email (eventually in SPAMS).
Best regards
NicolasK
Hi Nicolas,
I got the refund back of my last transaction done yesterday through HSBC. Kindly please let me know how to change Surname on Travel Pass. My Wife Name is Avinash Kaur as per Passport but on Travel Pass its showing Avinash Katyal.
Can i use same travel pass or should i order new one?
Thanks & Regards
Raman
Hallo @ramank
I see in your order 132780721 that you already received the answer on your mail with the explanation.
I wish you a nice day.
GiorgiaB
Hi concerned,
Same issue with me. The card got charged 281 CHF for Swiss Travel Pass but neither there is a refernece no nor any mail to my email id. Below is what I see as a error on SBB website
Could you please help me on this. I've to book 3 more Swiss Travel Passes but this error is keeping me back from booking.
Venkat
Hello @vpilaka
We cannot determine the reason why your credit card was declined. It can happen that we reject credit card transactions for reasons of security. This action is primarily intended to protect the card holder.
If you received notice that your credit card was declined you must call your credit card company directly.
I wish you a nice day.
Kind regards.
GiorgiaB
Hi Nicolas,
Thanks for your message.
I think there is some miscommunication on my request. Let me explain it again in details:
I booked mine and my wife 4 days travel pass 4 days back. After payment i checked my wife Name is wrong in Travel as per passport. In my wife travel pass Name showing "Avinash Katyal" but as per her passport Name is "Avinash Kaur". After this mistake i contacted customer support and sent them an email regarding this issue.
Yesterday i got an following email from support :
*****
Ref: CC10189581 / 132780721
Dear Mr. Katyal
Thank you for your query.
The personal details on the Online/Mobile Ticket must correspond with the particulars of the travelling person. If another person is travelling you need a new ticket.
Please book your trip with the correct details again under www.sbb.ch/en (or with the application SBB Mobile) and forward us the new order number before the beginning of the validity by e-mail.
On receipt, we will cancel the order 132780721 and refund the amount of CHF 271.00 to the payment card used for the purchase. This includes a fee of CHF 10.00.
********
After this email yesterday i again booked my wife Travel Pass online but payment is deducted from my Bank HSBC Credit Card but my Travel pass is not booked. I contacted with Bank Support and they said Transaction is successful.
Kindly cross check the last transaction made through my account. I paid via HSBC Bank Credit card yesterday. Please cancel this transaction and send me Travel Pass with correct Name.
Regards
Raman