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I paid but didn't get tickets!

New Author
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Hello.

 

I paid for the train ticket today by mastercard without log-in, but I haven't get any confirmation e-mail.

Venezia to interlaken Ost. 

 

 

I have got no confirmation e-mail and no order number.

But the payment was settled.

Pls, could you check it and send me confirmation e-mail and order number of the payment?

 
 
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Re: I paid but didn't get tickets!

Moderator
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Hello @안유현

Please send an email (ticketshop@sbb.ch) with your order number and the six first and four last numbers of your credit card. My colleagues will check your case and will answer you as soon as possible.

Kind regards, Franco