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I paid but didn't get tickets!

New Member
I reseved tickets Interlaken Ost - Domodossola 05.09.2016(1person) without log in and already paid by credit card I got a message form card compay that they approved the fee. But I can't find my ticket at SSB homepage and also I didn't get e-mail contain the ticket Here are some information that I wrote when buy tickets. GIHYUN SEO (13.08.1991) i checked Spam / Junk-Mail-Folder

Betreff: I paid but didn't get tickets!

Hello @GIHYUNSEO Thanks for your request. In our system we found a ticket with your name and your date of birth. I’ve seen that you have buy a new ticket with login. I think the situations has resolved.  Greetings, SandrineB