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I paid but didn't get tickets?.

New Author
0 Likes

Hello,

 

I reseved tickets Interlaken Ost - Domodossola 05.09.2016(1person) without log in and already paid by credit card I got a message form card compay that they approved the fee. But I can't find my ticket at SSB homepage and also I didn't get e-mail contain the ticket Here are some information that I wrote when buy tickets. GIHYUN SEO (13.08.1991) i checked Spam / Junk-Mail-Folder.

 

thanks

alexsunny

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Moderator
0 Likes

Hello @jackyjoy123 

Thank you for your post.

If you buy your tickets as a guest without login, the tickets are never shown under "my tickets" on our website. They are only sent per email.

If you did not receive them, it means the purchase was not successful and the transaction did not go through. The amount was only reserved on your credit card, and it will be released. 

Another possibility is of course that the email address had a typo, and the mail with the tickets could not be delivered. 

Please call our Contac Center for more information - 0848 44 66 88 (CHF 0.087min)

I wish you a nice day

EleonoraS

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New Author
0 Likes

@jackyjoy123 wrote:

Hello,

 

I reseved tickets Interlaken Ost - Domodossola 05.09.2016(1person) without log in and already paid by credit card I got a message form card krogerfeedback talktosonic talktowendys compay that they approved the fee. But I can't find my ticket at SSB homepage and also I didn't get e-mail contain the ticket Here are some information that I wrote when buy tickets. GIHYUN SEO (13.08.1991) i checked Spam / Junk-Mail-Folder.

 

thanks

alexsunny


 

thanks my issue has been fixed.