I paid but didn't get tickets!

[Sora]

Hi,

I'm in the middle of paying, Error happened.

I didn't get tickets but payment was charged.

[ManuelaPf]

Hello @Sora

If you have placed an order without logging-in, we require the following particulars:

What are the first six digits and the last four digits on your credit card?

E-Mail address (with which you have ordered the Online Ticket):

Order date:

Name of orderer:

Please send this information to ticketshop@sbb.ch.

If the order was placed by logging-in under https://www.sbb.ch/ticketshop/b2c/sprache.do?en

then the Online Ticket is still at your disposition in the SBB Ticket Shop. In case the just placed order cannot be found on the right side under "My account" » "My orders" then the order did not take place and we have subsequently not debited your credit card. You may open and print the relevant ticket anew at any given time.

Kind regards

Manuela Pf

[Sora]

Hi,

I've tried to contact with the SBB Ticket Shop ticketshop@sbb.ch.

but I couldn't get the answer.

please let me know how things are going.