Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our support form for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).

I paid but didn't get tickets!

New Member
0 Likes

Hi,

 

I just purchased two super saver tickets from Bern to Zurich airport dated 21-07-2017 at 07:34AM. I already got confirmation email from my bank that my credit has been charged but I didn't receive my tickets from sbb. I booked using my credit card starting with 41XX XXXX XXXX 3459. Please confirm if I need to rebook my tickets?

 

Thanks,

Ali

Highlighted

Re: I paid but didn't get tickets!

Moderator
0 Likes

Hi AliMurtaza

I kindly ask you to check your spam folder first. If you still can not find a confirmation e-mail, there are two possibilities:

If you have placed an order by logging-in under http://www.sbb.ch/en/meta/login.html you will find the ticket on the right side under “My account” and “My orders”. If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card.

If you have placed an order without logging-in, I recommend you to contact us by e-mail at ticketshop@sbb.ch. Please also submit us the first six digits and the last four digits on your credit card.

Kind regards,
SandraI