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I paid but didn't get tickets!

New Member
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I reseved tickets zurich - salzburg HB 30.09.2016(2person) without log in and already paid by credit card. I got a message form card compay that they approved the fee. But I can't find my ticket at SSB homepage and also I didn't get e-mail contain the ticket. not exist spam mail folder... Here are some information that I wrote when buy tickets. -Name of passenger 1 : nahyun kim (11.10.1990) -Name of passenger 2 : kitae kim (30.04.1992) -Zurich HB -> salburg hdf 30.09.2016, 12:40~ I'm really embarrecd. Please help me. ㅠㅠ please!!!!!! My e-mail adress is hyunn6515@naver.com

Traveller (platinum)
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Hello @김나현

Please contact our support team by e-mail: ticketshop@sbb.ch.

Best regards, Sarah