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I paid but didn't get tickets!

mk10230603
New Member

I am on Swiss time 2017.12.8 at 12am.
The two tickets I purchased are 2018.1.16.
Zurich bound for Milan.
Ticket buyer name is Chin Ling Chan.
But I did not receive the ticket confirmation e-mail.
However, my credit card has been charged.

1 REPLY
DavideC
Traveller (gold)

Hi @mk10230603

You have received neither an order number nor a confirmation e-mail from the SBB either you can see any order under "My orders" in your SBB-account.
Therefore your credit card was NOT charged. These are authorization questions, usually th
e credit card will not be charged and the reserved amount will be released.

We recommend the following possibilities:
- place a new booking online using a different PC/web browser
- place a new booking online using another credit card
- purchase the tickets at a SBB railway station in Switzerland

For more information on your credit card business, please contact your card provider or write an e-mail to ticketshop@sbb.ch.

Kind regards
@DavideC