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I paid but I didn't get tickets!

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I am not an SSb member. Geneve - Venezia 07:39 06.07.2017 (4 people) We made a payment by credit card. However, the ticket was not e-mailed. I have some information that I wrote when I was living. - Amount 520Fr, - Passenger: Buoung hwan Jin, Jongpir Kim, Woonseok Kang, Kyoyyeong 15. Jun. 2017 paid out. - Help. After confirmation, please e-mail us. My e-mail address is