Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Coronavirus notice: Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).
Highlighted

I miswrote my friend's birthday. Is it OK?

New Member
I miswrote my friend's birthday. Is it OK? I'm afraid of paying a fine. Can I change the birthday for free?
Highlighted

Moderator
0 Likes

Hi @tls

Please write an e-mail to ticketshop@sbb.ch and also submit your order number. If we have access to the order, we can help you the fastest.

I can't answer you generally. It depends on the fare, the stretch and the  of error.

Kind regards
SandraI