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I mistakenly bought the train ticket

New Member
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I AM SO SORRY.MISTAKE, HELP ME (3).jpg

IAM KOREAN.

I did not even get to Switzerland.

 

I mistakenly bought the train ticket about August 5th's ticket

 

order no is 498284888(mistake). please help me.

 

My SBB ID is imjinhyeok@nate.com

Please have mercy on me. In order for me to get a refund.

 

I am a poor person.

help me.

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Traveller (platinum)
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Hello @Jinhyeok 

For all refund requests, please complete the refund form via the following link: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html.

I wish you a pleasant afternoon.

Best regards

JulieL

New Member
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Hi Julie,

The same just happened to me, I was checking the variousnoptions when my finger mistakenly pressed the 'purchase' button.

I believe you should enhance the app and add a "confirm" button before accepting the purchase.

Many Thanks

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Traveller (platinum)
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Hello @Bintou 

 

Thank you for your request.

 

You can activate the purchase confirmation with Touch ID under "Settings", then "Other settings". For the refund request, please click on the link above.

 

I wish you a nice afternoon.

 

Best regards,
JulieL