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I have not received the e-ticket(Half Fare Card) yet.

New Author

Hi I bought 3 Swiss Half Fare Card.

Start date: 15.06.2019

But I have not received the e-ticket(Half Fare Card) yet.

When will I receive e-ticket( Half Fare Card).

My name is Hsin-Lan Hsu.

Commuter (silver)

Hi @Hsu 

Did you book your tickets on

If yes, please proceed as following: I kindly ask you to check your spam folder first. If you can't find a confirmation e-mail, there are two possibilities: If you have placed an order by logging-in under you will find the ticket on the right side under “My account” and “My orders”.

If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card. If you have placed an order without logging-in, I recommend you to contact us by e-mail at Please also submit us the first six digits and the last four digits on your credit card. 

Kind regards


I got e-ticket yesterday 

thanks for help!

Thank you for your reply.

I have sent some information to