For tickets purchased thorugh anothre company, please refer to the concerned service.
This is where customers help other customers. Find useful information in existing discussions or ask your questions.
Hello and welcome to the SBB Community. What would you like to do?
Hi I bought 3 Swiss Half Fare Card.
Start date: 15.06.2019
But I have not received the e-ticket(Half Fare Card) yet.
When will I receive e-ticket( Half Fare Card).
My name is Hsin-Lan Hsu.
Hi @Hsu
Did you book your tickets on sbb.ch?
If yes, please proceed as following: I kindly ask you to check your spam folder first. If you can't find a confirmation e-mail, there are two possibilities: If you have placed an order by logging-in under http://www.sbb.ch/en/meta/login.html you will find the ticket on the right side under “My account” and “My orders”.
If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card. If you have placed an order without logging-in, I recommend you to contact us by e-mail at ticketshop@sbb.ch. Please also submit us the first six digits and the last four digits on your credit card.
For tickets purchased thorugh anothre company, please refer to the concerned service.
Kind regards
SandraI
I got e-ticket yesterday
thanks for help!
Thank you for your reply.
I have sent some information to ticketshop@sbb.ch.