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I have not received the e-ticket(Half Fare Card) yet.

Hsu
New Author
0 Likes

Hi I bought 3 Swiss Half Fare Card.

Start date: 15.06.2019

But I have not received the e-ticket(Half Fare Card) yet.

When will I receive e-ticket( Half Fare Card).

My name is Hsin-Lan Hsu.

Re: I have not received the e-ticket(Half Fare Card) yet.

Moderator
0 Likes

Hi @Hsu 

Did you book your tickets on sbb.ch?

If yes, please proceed as following: I kindly ask you to check your spam folder first. If you can't find a confirmation e-mail, there are two possibilities: If you have placed an order by logging-in under http://www.sbb.ch/en/meta/login.html you will find the ticket on the right side under “My account” and “My orders”.

If you don’t find anything, the order did not take place and we subsequently won’t charge your credit card. If you have placed an order without logging-in, I recommend you to contact us by e-mail at ticketshop@sbb.ch. Please also submit us the first six digits and the last four digits on your credit card. 

Kind regards
SandraI

 

Re: I have not received the e-ticket(Half Fare Card) yet.

Hsu
New Author
0 Likes

Thank you for your reply.

I have sent some information to ticketshop@sbb.ch.

Re: I have not received the e-ticket(Half Fare Card) yet.

Hsu
New Author
0 Likes

I got e-ticket yesterday 

thanks for help!