I had a problem about payment

[Yi]

Hello.

I paid for the train ticket by visa but I haven't get any confirmation e-mail.

I tried to buy the same ticket and paid again.

And I got confirmation e-mail and the order number is 100270981.

I have got ony one confirmation e-mail and one order number.

But the payment was settled twice.

Pls, could you check it and cancel one of the payment?

[KerstinI]

Hello @Yi

Please send an email (ticketshop@sbb.ch) with your order number and the six first and four last numbers of your credit card. My colleagues will check your case and will answer you as soon as possible.

Kind regards, KerstinI