I can't find my ticket

[Hanareum0803]

Hi. My name is HANAREUM PARK

Few hours ago, I booked a ticket that from Zurich 21:40, 1, August to Linz 06:12, 2, August.

When I click the bitton, they said there was a page error after the payment.

But the money slipped out of the card.

Also I can't find my e-tickets anywhere.

My swisspass ID is 0803hanarum@gmail.com

I need you to check what happened.

Please send e-ticket to my email or if my ticket is not secured, please cancel the payment

My email address is 0803hanarum@gmail.com

Thank you for your service.

[EleonoraS]

Hello @Hanareum0803 

Thank you for your question. 

If you did not receive a confirmation email, it means that there was no ticket. The charges from your payment method are not definitive and will be credited back again. 

We suggest you to wait for the final bank statement. 

In the meatime if you wish, you can double check with our colleagues at the SBB Contact Center (0041 848 44 66 88, CHF 0.08/min): they can see if there are tickets in your name. 

Please note that the community is a public channel, and we suggest not to post sensible/privat information.

I wish you a nice day

EleonoraS

[Hanareum0803]

When I tried to pay, there was an error, so I tried with 2 cards. And the payment was made on both cards. What should I do with the refund and ticket?

Please help me 😞