Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our support form for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, etc.).

I can't find my order

New Member
0 Likes

hello,

I booked my ticket on October 19. 2017

The ticket is from Paris to Interlaken Ost on 06.11.2017

My credit card payments have been completed.

But I didn't receive my ticket by e-mail and I can't find my order on the website.

How can I do? please help me.

my e-mail : rhadlek55@naver.com

 

 

 

 

 

Highlighted

Re: I can't find my order

Moderator
0 Likes

Hey @jyunuk

 

If you haven't received an order number or a confirmation e-mail from the SBB either you can see any order under "My orders" in your SBB-account. Therefore your credit card was NOT charged, but the money from the credit card is reserved for a while and the reserved amount will be released. Sometimes it happens that the amount is reserved for a transaction, but after a while the system recognizes that there isn't a valid transaction and the amound will be released.
If your money won't be released within the next days (wait at least 24h), contact our colleagues from the Ticketshop Support by e-mail: ticketshop
@sbb.ch or by phone: 0848 030 030 (from 9:00-18:00).

 

Regards Kilian