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I booked supersaver ticket wrong.

SOLVED
wjddms5104-
New Author

I booked 3 supersaver tickets ( Half-fare travelcard) from Domodossola to Zermatt on 15.01.2018 at 14:48

But i booked by mistake.

we don't have Half-fare travelcard all people.

Can i exchange tickets (No discount) at the Domodossola Station on that day?? 

Of course i will pay for the extra charge.

Please help me and reply..

Thank you.

 

1 ACCEPTED SOLUTION

Hi @wjddms5104- 

This e-mail doesn't exist anymore. You can use the following contact form instead :  Form 

But I would rather advice you to call. 

Have a nice day. EllenvS.

View solution in original post

6 REPLIES
gigletweedy
New Author

We may cancel your supersaver tickets for 10.- CHF per ticket if you purchase new full-price tickets instead.

fireboy and watergirl (319) 535-1067 858 Shadetree Ct
Lisbon, Iowa(IA), 52253
Bovisal
New Member

Hallo, Ich habe ein Ticket von Biel nach Basel gekauft, den Zug fährt um 17:49. Leider ist mein Billet falsch, Gültig 00:00 das verstehe Ich nicht. Raten Sie mir bitte!

CharlineB
Traveller (platinum)

Hello wjddms5104-

If you buy new tickets to full price (not supersaver tickets),we can then cancel your supersaver tickets with 10.- CHF fees pro ticket.

 

A refund is only possible if you contact our ticketshop: ticketshop@sbb.ch / 0848 030 030.

 

I wish you a pleasant day.

Kind Regards,

 

CharlineB

Thank you for your reply.
okay i will buy new tickets again your ticketshop( ticketshop@sbb.ch)
Then how do i pay for the fees(30 CHF)?

Can i send a e-mail( ticketshop@sbb.ch) after booking new tickets?
Please reply.
Thanks.

Hi @wjddms5104- 

This e-mail doesn't exist anymore. You can use the following contact form instead :  Form 

But I would rather advice you to call. 

Have a nice day. EllenvS.