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How to cancel a ticket bought in SBB mobile app?

New Member
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I bought a ticket on SBB mobile app (26/05/2019, 14:23, Spiez-Interlacken) and I would like to know how to cancel it.

I had already bought 3 tickets for the same train and I found out that you have a mobile app and wanted to try it. I accidentally placed an order while I was trying the mobile app and now I have an extra ticket.

How can I cancel that one ticket on SBB mobile app?

 

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Re: How to cancel a ticket bought in SBB mobile app?

Moderator
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Hello @SHIN 

Thank you for your query.

You will find the answer on the following link: 

https://sbbcffffs-community.sbb.ch/t5/Travelcards-and-tickets/I-need-to-cancel-an-order/m-p/20794#M1...

I wish you a nice weekend.

Greetings,
FatimaH