Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

How to access a ticket sent to the wrong email address

dilanhettti
New Member

I have bought a ticket before creating an account. I entered the wrong email address and cannot find where I can access my ticket purchased. Can someone please help?

1 REPLY
EleonoraS
Moderator

Hello @dilanhettti 

If you buy tickets as a guest, you cannot see them unter "my orders": we only send them per mail.

If the email adress was not correct, please call our colleagues at the SBB Contact Center (0041 848 44 66 88, CHF 0.08/min): they can search with your name or with the wrongly spelled email address and send the ticket to the right one. 

I wish you a nice day. 

EleonoraS