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Hi. I want a refund or exchange.

New Author


My name is Kim karam. I am South Korean.

I will be visiting Switzerland on April 6, 2019 for the first time.


I would like a refund(or exchange) for my companion ticket on April 10, 2019.

I was the first to use SBB. 

I can not use a companion ticket. (not companion ticket case)

I will buy the ticket again.

 I will buy a Super Saver ticket (from Grindelwald to Zurich Airport ).

It was my mistake. Please help make your trip to Switzerland happier. I will not make mistakes again.     I am waiting for your contact.

Thank you.

Re: Hi. I want a refund or exchange.

Traveller (platinum)

Dear @karam

Thank you for your query.

Please note that the community is not the right canal to ask for a refund or exchange.

I suggest you to contact directly our Contact Center via phone or email: +41 848 44 66 88 or

I wish you a nice stay in Switzerland.



Re: Hi. I want a refund or exchange.

New Author


Thanks for answering my question. 🙂