Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Refund request
Please use our support pages for all questions regarding your ticket bookings.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, e-mail, credit card numbers, ticket order no. etc.).

Half fare card

New Member


I have two questions:

1) I bought a half fare card on December 27 at the counter and I still haven't received my card with picture. My temporary paper was only valid until January 9.

2) I have linked my half fare card in my app but it didn't show up in the app when I had a control, it gives an unknown error: UTE-510 but when I log into my SwissPass account the half card is there. 


Hi @PKroondijk 

Thank you for your request.

For data protection reasons, we do not have information about your half fare Card. Please contact the Contact Center at +41 848 44 66 88 (CHF 0.08/min) or +41 51 225 78 00 (if the 1st number does not work).
My colleagues will inform you.

Thank you for your understanding. Have a nice afternoon.

Kinds regards