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Half Fare Travelcard has not been received

New Author

hi, I ordered a Half Fare Travelcard on the SwissPass on 21/10/2021, however I have not received it in the mail yet. is calling the support line my only option?

Traveller (platinum)

Hello @andypriest 

Unfortunately, we do not have any information about the SwissPass cards. Please contact our SBB Contact Center on 0848 44 66 88.

Greetings, SandrineB