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m20luque
New Author

Hello,

We bought a group ticket for 7 people but one of us cannot travel. How can I request the refound for just 1 person?

 

Thanks!

VlaznimA
Moderator
Hello @m20luque 

A refund request with confirmation of incapacity to travel can be checked at a SBB sales point in any train station.

For further information you can also contact the Contact Center on 0848 44 66 88 (CHF 0.08/min.).

Thank you for your understanding and happy holidays.

Greetings, VlaznimA.