Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Group ticket refound for one traveler

New Author


We bought a group ticket for 7 people but one of us cannot travel. How can I request the refound for just 1 person?



Pendler/in (Bronze)
Hello @m20luque 

A refund request with confirmation of incapacity to travel can be checked at a SBB sales point in any train station.

For further information you can also contact the Contact Center on 0848 44 66 88 (CHF 0.08/min.).

Thank you for your understanding and happy holidays.

Greetings, VlaznimA.