Freeze Half Fare travel card

[EzraCaleb]

Dear SBB team,

I am currently not able to use the half fare travel card due to the COVID outbreak since March. I want to ask if I can avail any refund for that? My second question is that I have to pay my invoice for this year by May 4, but looking at the situation right now, I am not sure if I will be able to travel a lot with it around. Should I still pay for it or wait for the situation to get better and then pay it? Please help me in this regard.

Best,

[EleonoraS]

Hello @EzraCaleb 

Thank you for your question.

There is no refund for half-Fare travelcards for the Covid-19 pandemic. If you are not using your travelcard, you can cancel it. The delay to do so is 30 days before renewal. If your abonnement renews on May 5^th, you still have a couple of months to decide. Either cancel it, on April 4^th at the latest, so it will not renew, or pay the bill by May 4^th to enjoy one more year of subscription.

The cancellation can be done online on swisspass.ch, per telephone at our SBB Contact Center (0848 44 66 88 - CHF 0.08/min), per mail at halbtax@sbb.ch or at a SBB Ticket counter.

Kind regards and happy New Year

EleonoraS