Freeze Half Fare travel card

[Riya123]

Dear SBB team,

I am currently not able to use the half fare travel card due to the COVID outbreak since March. I want to ask if I can avail any refund for that? My second question is that I have to pay my invoice for this year by May 4, but looking at the situation right now, I am not sure if I will be able to travel a lot with it around. Should I still pay for it or wait for the situation to get better and then pay it? Please help me in this regard.

Best,
Pranika

[FatimaH]

Hello @Riya123 

Thank you for your query.

The Half-Fare Card, seven25 and the Leisure Travelcard receive no compensation as these cards are usually amortised after a short period of time and journeys. We cannot make any exceptions, even in individual cases. We regret not being able to consider all customers in this matter.

Regarding your invoice, please contact directly our specialists including your customer number: halbtax@sbb.ch.

I wish you a nice weekend and stay healthy.

Kind regards,
FatimaH