Freeze AG subscription due to coronavirus travel restrictions

[Makis]

Hi all,

I am a holder of the AG yearly card and I have already paid the full amount for the current year.

Due to the coronavirus situation, I am working from home and thus, I don't use any tram, bus or train.

I would like to know if I can freeze my subscription for a couple of months (until everything goes back to normal).

By "freeze" I mean that if my contract expires on May 2020, then the frozen period should be added at the end of this period. E.g. for a freeze period of 2 months, my AG validity should be extended till July 2020.

Regards,

Makis

[AferditaS · Accepted solution]

Hello @Makis 

Thank you for your query.

The GA travelcard can be deposited for a maximum of 30 days per subscription year.

Currently, there are still ongoing votes on how exactly subscriptions, including the GA, customers will be compensated due to the current situation. You can find the latest information at: https://www.allianceswisspass.ch/de/Themen/TarifeVorschriften/Coronavirus.   

I wish you a nice day.

Kind regards, AferditaS

[AferditaS · Accepted solution]

Hello @Makis 

Thank you for your query.

The GA travelcard can be deposited for a maximum of 30 days per subscription year.

Currently, there are still ongoing votes on how exactly subscriptions, including the GA, customers will be compensated due to the current situation. You can find the latest information at: https://www.allianceswisspass.ch/de/Themen/TarifeVorschriften/Coronavirus.   

I wish you a nice day.

Kind regards, AferditaS