Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Extension of vouchers that are about to expire

New Member

I had planned to travel in Switzerland in 2020 and then again in 2021, but trips had to be cancelled due to COVID-19.

Now my SBB vouchers are about to expire without being able to use these in my planned travels.

is there a way to extend my vouchers? Or to apply for new vouchers with a new expiration date, using my current SBB vouchers?

Thanks for your feedback 


Hello @EVV 

I recommend you to send us the vouchers with the request via contact form on This way we can forward the request related to the vouchers to the responsible team.

Thank you for your understanding.

Kind regards, VlaznimA.