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Exchange ticket

New Member
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Hi,

I have purchased point to point tickets for my family but would like to change the date.  May I exchange the tickets online; or do I have to apply for refund and purchase new tickets?

Thanks a lot!

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Moderator
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Hello @Michelleepy 

Thank you for your query.

Please fill in the refund request form on the following link: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html.

I wish you a nice weekend

Giorgia B