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Error on when making seat reservation (code 31076)


Hi, I have encountered the following error when trying to make a seat reservation on I’ve logged in with my swisspass details, but cannot proceed once my customer details are completed.

Anyone know what this error means and how it can be fixed?


thank you


“There are no stupid questions, only stupid answers”

Seems like it’s linked to logging in with Swiss pass, as when I manually enter the details requested for personal details there is no error. Note the personal details entered are exactly the same as they are on my Swiss pass account. 

“There are no stupid questions, only stupid answers”