Don't receive the Half-Fare travelcard

[sdersder]

I applied for the Half-Fare travelcard on 28/9/2019(Saturday), and my classmate applied for on 28/9. However, my classmates have received the Half-Fare travelcar on 4/10, and I have not received it. 

I am very worried because the card involves personal information.

I am a foreigner, my English is not very good, and telephone communication is a bit difficult. Could anyone help me?

[SandraI]

Hi @sdersder 

Please call +41 848 44 66 88 (CHF 0.08/min) or go to a SBB ticket counter to aks about the status of your travelcard.

Kind regards
SandraI

[sdersder]

ok, thank you. And have a nice day.