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Don't receive the Half-Fare travelcard

New Author
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I applied for the Half-Fare travelcard on 28/9/2019(Saturday), and my classmate applied for on 28/9. However, my classmates have received the Half-Fare travelcar on 4/10, and I have not received it. 

I am very worried because the card involves personal information.

I am a foreigner, my English is not very good, and telephone communication is a bit difficult. Could anyone help me?

Re: Don't receive the Half-Fare travelcard

Moderator
0 Likes

Hi @sdersder 

Please call +41 848 44 66 88 (CHF 0.08/min) or go to a SBB ticket counter to aks about the status of your travelcard.

Kind regards
SandraI

Re: Don't receive the Half-Fare travelcard

New Author
0 Likes

ok, thank you. And have a nice day.