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Do I need an Id that matches the name on my ticket to travel?

New Author
Pendler/in (Bronze)

Hello @Cristianoserrao 

You should always have an identification document with you when you travel. Tickets are issued on a personalized basis only and an identification document may be required at the time of inspection. If the name is not identical, you will travel without a valid ticket.

Have a nice day.

Kind regards, VlaznimA.

@VlaznimA thanks a lot for your reply!
I bought online tickets for our group... I thought the legal first name of one of our friends  was "Trish", and used that name on her ticket. Nevertheless, her legal first name is "Patricia" (as it reads on her Passport). Her surname is correct on the ticket and matches her ID. Will that be a problem when travelling? Thanks again.

Hi @Cristianoserrao 

Thank you for your answer.

As mentioned by my colleague, the name must be correct on the ticket. The ticket must be cancelled and a new one made with the correct data.

Via the community, we cannot help you, I advise you to contact us by phone at +41 51 225 78 00, we are reachable 24/7.

Thank you for your understanding.

I wish you a good weekend.

Kind regards