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Delete past order from SBB online

Mathew
New Author
0 Likes

How can I delete my past order/journey ticket from my SBB online account.


Accepted Solutions

Re: Delete past order from SBB online

EllenvS
Moderator
0 Likes

Hallo @Mathew 

That's not possible. Once you purchased a ticket with your official swisspass account, the Tickets and other details to this trip will be registered in your personal swisspass account data.

If you don't want your trips to be recorded like that, my advice to you is to purchase your tickets as a guest. So, you'll receive your tickets directly on your E-Mail but they won't be registered anywhere else in our sbb plattforms.

Wish you a good day. EllenvS.

View solution in original post


All Replies

Re: Delete past order from SBB online

EllenvS
Moderator
0 Likes

Hallo @Mathew 

That's not possible. Once you purchased a ticket with your official swisspass account, the Tickets and other details to this trip will be registered in your personal swisspass account data.

If you don't want your trips to be recorded like that, my advice to you is to purchase your tickets as a guest. So, you'll receive your tickets directly on your E-Mail but they won't be registered anywhere else in our sbb plattforms.

Wish you a good day. EllenvS.

View solution in original post