Credit card charged and no ticket issued

[gary77839]

I was just buying 2 tickets from Buchs to Bern travelling on 18 Jun 2018. But after I verifed my payment, there's an error message popped up.

My credit card is being charged (CHF22.80) but seemingly there's no ticket issued. Nothing under my order.

Could you please help to investigate?

[SandraI · Accepted solution]

Hi @gary77839

If the order was placed by logging-in under www.sbb.ch/en and cannot be found under "Orders", then the order did not take place and we have subsequently not debited your credit card. 

For further queries regarding payment using your credit card, please contact your credit card company.

Kind regards
SandraI