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Compensation

Beatricebritt
New Author
0 Likes

As a result of a train being cancelled from Luzern to Lugano I was late by an hour to my following connections and had to buy a new ticket to get to my destination of Naples. How do I apply for compensation for this? Than you

Re: Compensation

FatimaH
Moderator
0 Likes

Hello @Beatricebritt 

You can find all information about passenger rights here: https://www.swisspass.ch/passenger-rights

Kind regards,
FatimaH

Re: Compensation

Beatricebritt
New Author
0 Likes

Thank you for your reply. 

 

I have read this page but I thought that it meant that I was entitled to compensation for the additional train tickets that had to be bought for the connection with the italian train company Frecciarossa. If this is the case I was wondering which form I should fill in to request the comensation? Thank you

Re: Compensation

EllenvS
Moderator
0 Likes

Hi @Beatricebritt 

The way I see it, this is a case of "International passenger rights | SBB" and you should contact our customer service directly, as they are responsible for this matter. 

For your contact via E-Mail : customerservice@sbb.ch   

Of course, you can also contact us by telephone Mo - Fr 8.00 - 17.00 h on 0800 401 401 (no additional costs).

Have a nice week, EllenvS.