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Collect tickets in Italy

New Author

Hi there,

I am travelling from Milan to Lausanne, and I have booked all the trip with the SBB. Having paid, I never received the tickets and I was told to collect them from a SBB station in Switzerland. Since I do not live in Switzerland is there any way to access my tickets?


Hi @stelios_tsiaras 

Thank you for your request.

Tickets purchased online on can either be picked up at a train station in Switzerland or printed out before departure.

On this communication channel, we do not have information about orders, please contact our Contact Center directly at +41 (0)848 44 66 88.

Best regards & a nice weekend

Hi @NicolasK 

Thank you very much for the reply. My issue is that I never received the tickets so I cannot print them out. I just received an order number and the receipt showing that I paid for them.

Unfortunately the number you mentioned does not work for me being outside Switzerland. 



Hi @stelios_tsiaras 

In principle, we can be reached from abroad on +41 848 44 66 88. We receive many calls this way every day. If this doesn't work, you can use the number +41 51 225 78 00.