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Charging query

New Author

Hello, online support team

This is Changhyeon Yoo.
I want to make sure I will not be charged of the travel pass ticket.
I tried to buy the Swiss pass ticket this morning but the website said there was a problem so try again. So I tried 6times more but it didn’t go through. After while I checked my mobile banking app and now my purchases are on the process. Could you please let me know after cancel these transactions so I will not be charged?
I have already got the ticket on another website.
best regards,

Sent from my iPhone
Traveller (gold)

Hello @Changhyeon 

Please contact the Contact Centre directly on 0848 44 66 88 (CHF 0.08/min) They will be happy to check if the purchase worked.

Kind regards and have a nice day. NadineS