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Changing the date of Swiss Travel Pass Flex

New Member
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I am a tourist from Hong Kong. May I ask if I can have a change of the starting date of the Swiss Travel Pass Flex? I have purchased the ticket from the travel agency and they ordered it wrongly for me. They told me that I should contact with the train company at switerland.

I am going to travel switerzerland from 9 August.

Can I change it without any changing fee ?? If yes, how can I contact to the staff?