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Change surname on the ticket

Ekuklya
New Author

Hello,

I bought the tickets round trip Geneva-Bern for my husband. But for the ticket from Bern I forgot to change name. Now I have ticket to Bern for Sergiy Kuklya, and from Bern to Geneva for Yevheniya Kuklya. This is supersaver ticket.
Is it a problem? If yes, can I change the name?

Thank you in advance

Yevheniya

1 REPLY
SandrineB
Traveller (platinum)

Hello @Ekuklya 

Supersaver tickets are only valid for the printed name. Should someone else travel, a new ticket is required.

Please book your ticket with the correct details and the completely identical route again under www.sbb.ch/en (or with the application SBB Mobile for mobile cellular phones).

After the new booking please contact our SBB Contact Center under the number 0848 44 66 88 or over the form https://www.sbb.ch/en/help-and-contact/refunds-compensation/ticket-refunds/supersaver.html.

Greetings, SandrineB