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Cannoy pay with UBS visa credit card 3d secure password problem

New Author


When trying to pay for tickets with my VISA credit card I get an payment error like this

Einfach sicher
Die Zahlung wurde abgelehnt. Die Zahlungsbestätigung mit Passwort ist aus Sicherheitsgründen nicht mehr möglich.

UBS recently changed the way they do 3D-Secure, and it looks like payment aggregator used in SBB does not really work well with it. 

Traveller (platinum)


"Verified by Visa", "MasterCard SecureCode", "American Express SafeKey" and "Diners ProtectBuy" are based on a technology called 3D-Secure. This service ensures, that only you may purchase online using your credit card.

If your credit card is signed on for 3D-Secure, a pop-up window will appear during the payment transaction, in which your 3D-Secure password is requested as well as your pre-selected security message. The password identifies you clearly as the cardholder. The indicated security message gives you the assurance that your password verification was carried out by your credit card company.

This pop-up window is automatically blended in by your credit card company and is not governed by the SBB.

For further queries regarding payment using your credit card, please contact your credit card company.

I wish you a pleasant afternoon.

Best regards