Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Cannot buy swiss travel pass

jonasmuscat
New Author

I am trying to buy swiss travel pass for 8 days starting from tomorrow but I am getting the following message:

"Unfortunately, the selected offer is not available. Please choose another product or contact Support"

 

 

 

 

5 REPLIES
dmartino
New Member

I am also trying to buy the 6 day travel pass for 5 people and the payment is rejected (I know there is no problem with the credit card). The only time I can select the country of residence is when adding travellers, there is no other option during the purchase process to re enter the country of residence.

Hello @dmartino 

You need to enter and save the country of origin only once in the travelers. I ask you to try the purchase again and if it still does not work, contact our Contact Center at +41 51 225 78 00.

Thank you for your understanding and have a nice day.

Kind regards, VlaznimA.

Vladxp
New Member

I have the same exact issue and I do have the country of residence specified in my profile. Same error message is shown when I try to purchase an 8-day pass.

When you're about to buy it, you need to insert country of residence a second time. Just click on the date of birth and it will show you a menu where you can select your country of residence

FatimaH
Moderator

Hello @jonasmuscat 

Thank you for your query.

You have to select the country of residence for the traveler. After that it works.

I wish you a pleasant stay within Switzerland.

Kind regards,
FatimaH