Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Cancellation of Saver Day Pass

New Author


I have purchased four saver day passes for my friend who is visiting Switzerland from abroad. Unfortunately, her trip got revised, and she would no longer use those passes on the scheduled dates. Is it possible to get a refund?



Hi @Kaumeel 

Thank you for your request.

You can only exchange or refund a Saver Day Pass in exceptional cases. A refund is only possible before the Saver Day Pass’s travel date. You must be able to prove that you have purchased a new ticket. So you have to buy new cards and then ask for a refund.

You will find detailed information on the conditions of sale here.

I wish you a nice weekend.

Best regards