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Cancellation of Saver Day Pass

Kaumeel
New Author

Hello,

I have purchased four saver day passes for my friend who is visiting Switzerland from abroad. Unfortunately, her trip got revised, and she would no longer use those passes on the scheduled dates. Is it possible to get a refund?

Thanks

1 REPLY
NicolasK
Moderator

Hi @Kaumeel 

Thank you for your request.

You can only exchange or refund a Saver Day Pass in exceptional cases. A refund is only possible before the Saver Day Pass’s travel date. You must be able to prove that you have purchased a new ticket. So you have to buy new cards and then ask for a refund.

You will find detailed information on the conditions of sale here.

I wish you a nice weekend.

Best regards
NicolasK