Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings and for refunds.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Cancel the trip due to coronavirus

New Author


We planned to travel to Munich by train (lausanne to zurich) and by bus (zurich to munich). However, because of the outbreak of coronavirus, we unfortunately have to cancel the trip.

We have bought a few supersaver tickets on 4/10 and 4/12. Are we able to get refund for these tickets?

Thank you very much.

Commuter (silver)

Hi @JackSun 

We are currently refunding tickets for travels until 30.4.2020 free of charge.

Did you purchase your tickets at the SBB railway counter? Please come to the desk.

Refunds for international e-tickets can be requested by calling the SBB Contact Center on: 0848 44 66 88 (CHF 0.08/min.).